Communications Solutions and other Springfield, MO Call Centers: Legalized Sweat Shops
Communications Solutions puts such unachievable demands upon their reps that commission is rarely paid out. Employees work in this stressed environment for barely above minimum wage, and many figure out quick the commission rewards that were built up during the interview process and training, are inflated to keep your butt in one of their seats. Most people begin figuring it out in the first week as they are undertrained and never ready to handle the complicated client software. To make matters worse, the turnover rate is so high, many team managers barely have more experience than the reps taking the call as many of them just walk away if a question is too hard. There is obvious favoritism displayed on the floor as these team leaders are mostly young attractive women.
In many instances, employers don't pay overtime properly for non-exempt jobs—including when they don't pay an employee for travel time between job sites, activities before or after their shifts, and activities to prepare for work that are central to work activities. If an employee is entitled to overtime, the employer must pay them one and a half times their "regular rate of pay" for all hours they work over 40 in the same work week. (Source from Wikipedia.org)